This Privacy Policy applies to all players and visitors of the 777ok platform at 777ok.club. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy. If you do not agree with how your data is handled as described here, please discontinue use of 777ok.
Data We Collect
777ok collects personal data that is necessary to operate a safe, compliant, and high-quality online betting platform. We collect only what is needed — no more. The categories of data we collect are described below.
Full legal name, date of birth, nationality, and government-issued ID number collected during account registration and KYC verification.
Mobile number, email address, and residential address. Used for account communications, security alerts, and support responses.
bKash, Nagad, Rocket, and Upay wallet numbers; transaction history; deposit and withdrawal amounts in BDT.
Betting history, game session logs, wager amounts, win/loss outcomes, bonus usage, and in-game event timestamps.
IP address, browser type and version, operating system, device identifiers, screen resolution, and time-zone settings (BST UTC+6).
Records of live chat transcripts, email correspondence, and support ticket content, retained to resolve disputes and improve service quality.
1.1 Data Collected at Registration
When you create a 777ok account, we collect your chosen username, a securely hashed version of your password, your mobile phone number, your email address, your date of birth, and your country of residence. This set of information is the minimum required to establish a verified player account on the platform.
1.2 Data Collected During KYC
To comply with anti-money laundering (AML) obligations and to verify your age as required by our 18+ policy, we may request a copy of a government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — and a recent utility bill or bank statement as proof of address. These documents are reviewed by our compliance team and stored securely for the duration required by applicable regulations.
1.3 Automatically Collected Data
When you browse or interact with the 777ok platform, certain technical data is collected automatically through server logs and analytics tools. This includes your IP address, approximate geographic location derived from IP (city or district level — for example, Dhaka, Chittagong, or Sylhet), browser fingerprint, and session duration. This data helps us detect fraud, prevent unauthorised access, and optimise the platform experience.
1.4 Data You Provide Voluntarily
You may provide additional data voluntarily — for example, when submitting a support request, completing a responsible gaming self-assessment questionnaire, or participating in a promotional survey. This data is used solely for the purpose for which it was provided and is not repurposed for marketing without your separate consent.
How We Use Your Data
777ok processes your personal data only for specific, legitimate purposes. We do not engage in automated decision-making that produces legal effects without human oversight, and we do not use your data to build profiles for sale to third-party advertisers.
The table below summarises the primary purposes for which 777ok uses your personal data, together with the legal basis for each processing activity:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, contact | Contractual necessity |
| Age and identity verification (KYC) | Identity, KYC documents | Legal obligation / legitimate interest |
| Processing deposits and withdrawals | Financial, identity | Contractual necessity |
| Fraud detection and AML monitoring | Financial, technical, gaming activity | Legal obligation / legitimate interest |
| Responsible gaming monitoring | Gaming activity, communications | Legitimate interest / legal obligation |
| Customer support and dispute resolution | Identity, communications | Contractual necessity |
| Platform security and abuse prevention | Technical, gaming activity | Legitimate interest |
| Service improvement and analytics | Technical, gaming activity (anonymised) | Legitimate interest |
| Marketing communications (opted-in only) | Contact, preferences | Consent |
2.1 Marketing Communications
777ok may send you promotional emails, SMS notifications, or in-platform messages about new games, bonuses, seasonal offers (such as BPL season promotions or Eid special bonuses), and platform updates. You will only receive marketing communications if you have explicitly opted in during registration or through your account settings. You may withdraw your marketing consent at any time by updating your notification preferences in your account dashboard or by contacting our support team. Withdrawal of marketing consent does not affect any other aspect of your account.
2.2 Responsible Gaming Use
777ok uses gaming activity data to power our responsible gaming tools, including automated alerts when playing patterns suggest potential problem gambling behaviour. This processing is carried out in your interest and is a core part of our commitment to player welfare. See our Responsible Gaming page for full details of available tools including deposit limits, session timers, and self-exclusion options.
Data Sharing & Disclosure
777ok does not sell your personal data to any third party. Data is shared only with trusted service partners who process it strictly on our behalf, and with authorities where required by law. All third-party partners are bound by data processing agreements that restrict how they may use your information.
3.1 Service Partners
To deliver the 777ok platform and its services, we share relevant personal data with a carefully selected group of third-party service providers. These include:
- Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive only the transaction data required to process your deposit or withdrawal. We do not share browsing history or gaming records with payment partners.
- Game content providers — Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and pseudonymous player ID to deliver their games. They do not receive your full identity or financial records.
- Identity verification (KYC) providers — Third-party KYC platforms process your identity documents on our behalf. They are contractually prohibited from using your data for any purpose other than the verification task.
- Analytics and fraud prevention providers — Anonymised or pseudonymised technical and behavioural data may be shared with analytics tools to help us detect fraud, improve platform performance, and monitor responsible gaming compliance.
- Customer support infrastructure — Our live chat and ticketing platform providers may process communications data on our behalf. All such providers are bound by strict confidentiality obligations.
3.2 Legal Disclosure
777ok may disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other government authorities where we are legally compelled to do so — for example, in response to a court order, a formal legal process, or an AML reporting obligation. We will notify you of any such disclosure where we are legally permitted to do so.
3.3 Business Transfers
In the event that 777ok undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account, and the acquiring entity will be required to honour this Privacy Policy.
3.4 International Transfers
777ok operates as an offshore platform and some of its service partners are located outside Bangladesh. Where your personal data is transferred to a country that does not maintain equivalent data protection standards, we implement appropriate contractual safeguards — such as standard contractual clauses — to ensure your data remains protected to a standard consistent with this Privacy Policy.
Data Retention
777ok retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, and to comply with applicable legal and regulatory obligations. The retention periods below represent our standard schedule:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML compliance, dispute resolution |
| KYC / identity documents | 5 years after account closure | Regulatory / legal obligation |
| Transaction and financial records | 7 years from transaction date | Financial record-keeping obligations |
| Gaming activity logs | 3 years from session date | Dispute resolution, responsible gaming audit |
| Support communications | 3 years from last contact | Dispute evidence, service improvement |
| Marketing preferences | Until consent is withdrawn + 1 year | Consent audit trail |
| Technical / server logs | 90 days on rolling basis | Security monitoring, fraud detection |
After the applicable retention period expires, your personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked back to you as an individual. Anonymised aggregate data (for example, platform-wide betting statistics with no individual identifiers) may be retained indefinitely for business analytics purposes.
5.1 Account Closure and Data
Closing your 777ok account does not result in the immediate deletion of all your personal data. Due to our AML obligations and the retention schedule above, certain categories of data must be retained for a defined period after closure. You will be informed of this at the time you request account closure. If you wish to exercise your right to erasure (see Section 6), we will assess your request against our legal retention obligations and inform you of which data can be deleted immediately and which must be retained.
Your Privacy Rights
As a 777ok player, you have meaningful rights over your personal data. We are committed to honouring these rights promptly. To exercise any of the rights described below, contact our support team at [email protected]. We aim to respond to all privacy requests within 30 days of receipt.
Request a copy of the personal data 777ok holds about you, including what categories of data are held and how they are being used.
Request correction of inaccurate or incomplete personal data held in your account. Many fields can be updated directly in your account dashboard.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that we restrict processing of your data — for example, while a dispute regarding its accuracy is being resolved — without deleting it entirely.
Request a machine-readable export of personal data you have provided to us, in a structured, commonly used format such as CSV or JSON.
Object to processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gaming purposes or direct marketing.
6.1 How to Submit a Privacy Request
To exercise any of the rights listed above, please contact our privacy team by emailing [email protected] with the subject line "Privacy Request — [Right Type]". Include your registered username and the email address linked to your 777ok account so we can verify your identity before processing the request. We will not action privacy requests received from unverified senders to protect against fraudulent deletion or data export attempts.
6.2 Response Timeframes
777ok aims to respond to all verified privacy requests within 30 calendar days. In cases involving complex or high-volume requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it before the initial 30-day window expires.
6.3 Withdrawal of Consent
Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. You can withdraw marketing consent through your account notification settings or by emailing our support team. Withdrawal of consent for optional processing does not affect your ability to use the 777ok platform.
Data Security
777ok employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security posture is reviewed and updated regularly to address evolving threats.
7.1 Technical Safeguards
All data transmitted between your device and the 777ok platform is encrypted using TLS 1.2 or higher (HTTPS). Sensitive data fields — including passwords and payment wallet numbers — are encrypted or hashed at rest using modern cryptographic standards. Our platform infrastructure is hosted in data centres with physical access controls, redundant power, and network-level intrusion detection systems.
7.2 Access Controls
Access to personal data within 777ok's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their job function. All internal access to sensitive player data is logged and subject to periodic audit. Employees with access to personal data are contractually bound by confidentiality obligations and receive regular data protection training.
7.3 Payment Security
777ok does not store your full bKash, Nagad, Rocket, or Upay wallet PINs or passwords. Payment transactions are processed by the respective payment providers through their own secure APIs. We store only a truncated reference to your wallet number (for example, the last four digits) and the transaction reference ID issued by the payment provider, sufficient to reconcile your account but insufficient to initiate an unauthorised transaction.
7.4 Account Security — Your Responsibilities
While 777ok takes significant steps to protect your data, account security is a shared responsibility. You should choose a strong, unique password for your 777ok account, never share your login credentials with anyone, and notify us immediately at [email protected] if you suspect unauthorised access to your account. 777ok staff will never ask for your full password via email, live chat, or phone.
7.5 Data Breach Response
In the unlikely event of a personal data breach that poses a risk to your rights or freedoms, 777ok will take prompt remediation steps and notify affected players without undue delay. Notification will be sent to the email address registered to your account and will include a description of the nature of the breach, the categories of data involved, the likely consequences, and the steps we are taking to address it.
Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 777ok has handled your personal data, please reach out to us through the channels below. We take all privacy concerns seriously and will investigate every complaint thoroughly.
8.1 Privacy Contact
For all privacy-related enquiries, email our dedicated privacy team at [email protected] with the subject line "Privacy Enquiry". Our team is available seven days a week and will acknowledge your message within 24 hours (BST UTC+6). For general account support queries, our 24/7 live chat is available directly on the platform.
8.2 Complaints Process
If you are not satisfied with our response to a privacy concern, you are entitled to escalate the matter. We encourage you to first raise the issue formally with our privacy team so we have the opportunity to resolve it directly. If the matter remains unresolved after our internal review, you may seek independent redress through applicable dispute resolution mechanisms available in your jurisdiction.
8.3 Policy Updates
777ok reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email and display a prominent notice on the platform for a minimum of 30 days following the update. The "Last updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the 777ok platform after a policy update constitutes acceptance of the revised terms.
8.4 Governing Language
This Privacy Policy is written in English. In the event of any discrepancy or inconsistency arising from a translation, the English version of this document shall prevail and be treated as the authoritative version for all legal and interpretive purposes.
Privacy contact: [email protected] — subject line "Privacy Enquiry". Response within 24 hours (BST UTC+6). 18+ only. Play responsibly.
Data Categories at a Glance
The types of personal data 777ok processes, summarised for quick reference:
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